Operations Admin Executive
The Write Connection (TWC)is a leading English enrichment provider in Singapore, dedicated to nurturing students into confident and effective communicators.
We are looking for an organised and proactive Operations Admin Executive to join our team. This role combines operational coordination and administrative support with customer-facing sales responsibilities, including promoting our Holiday Programmes and Short Courses to drive enrolment.
Job Responsibilities
- Assist in coordinating teacher schedules, class coverage and deployment arrangements.
- Liaise with teachers and internal teams to ensure smooth daily operations.
- Engage existing and prospective customers, understand their needs and recommend suitable Holiday Programmes and Short Courses.
- Handle customer enquiries via email, phone and WhatsApp, proactively follow up on sales leads and convert enquiries into enrolments.
- Support sales and promotional activities to achieve programme enrolment targets.
- Maintain accurate operational and enrolment records, including processing sales transactions.
- Provide general administrative support and assist with other operational tasks and projects as assigned.
Who Are We Looking For?
- Someone who takes ownership of their work and follows through on commitments.
- Adaptable and composed, even when operational priorities change.
- Comfortable juggling responsibilities, including operational coordination and customer-facing sales.
- A practical problem-solver who takes initiative and exercises good judgement.
- A team player who is flexible and willing to support different operational needs.
Requirements
- Minimum Diploma in any discipline.
- Experience in customer service, sales support, administration or operations is preferred.
- Good communication and interpersonal skills, with confidence in engaging customers and promoting programmes.
- Customer-oriented with a proactive sales mindset.
- Good organisational skills and attention to detail.
- Comfortable using digital workplace tools and systems.
Work Arrangement
- 5-day work week comprising 4 weekdays and 1 weekend.
- Weekdays: 9.30am – 6.30pm or 10.30am – 7.30pm, Weekend: 7am – 4pm
- Travel to other centres may be required for operational support, sales and marketing activities, or other work-related assignments.
Why Join The Write Connection?
- Competitive salary package
- Comprehensive Medical & Dental Benefits.
- Birthday Leave & Marriage Leave.
- Career Growth & Development Opportunities.
- Monthly birthday celebrations, team bonding activities and company events
- Supportive and collaborative work environment
- Exclusive Staff discount for TWC lessons for friends and family.