Order Fulfillment Specialist

Who we are About The Black Tux  We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time. About the Team In this role, you’d be joining the Order Fulfillment Team. The team’s mission is to ensure all customer commitments are met on a daily basis. You will also have interfacing communications with our customer care team to meet last-minute requests from our customers. This role heavily affects Outbound directly and works closely together. What You’ll Do To further this important mission, we are looking for a Order Fulfillment Specialist for our Order Fulfillment team based out of our Warehouse. This position will  be responsible for preventing order delays and fixing inventory challenges. An ideal candidate will be an analytical thinker with great communication and leadership skills.  As a Order Fulfillment Specialist, you will report to the Order Fulfillment Area Manager and ensure all products are shipped by their critical pull times.

Work proactively to prevent order delays and problem-solve inventory challenges

Communicate with our Order Fulfillment Team to yield on-time delivery and ensure that promise dates are met

Continuously provide feedback to prevent issues from occurring and suggest process updates

Be mindful of time-sensitive orders and provide a solution within a reasonable time frame

Work together with Inbound departments to know when new styles and sizes are being received, repaired, and returned

Search for Hot Items on the warehouse floor in Returns, Inspection & Damage locations

Flag incoming orders to expedite the dry cleaning Process order kick-outs to verify the correct shipping method and items ordered

Monitor put walls and fix issues to ensure orders are packed within 60 minutes

Use Highjump to check for priority orders and expedite packing to meet critical pull times

Execute End of Shift reporting daily

Ensure all team members adhere to company SOP's and safety procedures

Maintain TBT policies and cultural values

Maintain a clean work area and address safety hazards with the maintenance manager

Assist with picking, packing, and sorting, as needed during non-peak seasons

Provide on-the-job training and support for new hires

Promote continuous improvement throughout the organization

Maintain positive and professional communication with the management team

Understand and be able to learn industry-specific technology

Position Requirements :

May be required to work mandatory overtime or weekends as needed by the business to meet demands during peak and off-peak seasons

Ability to lift, carry, push or pull up to 50 pounds in a physical environment

Ability to stand, reach, walk, ascend/descend ladders or bend for extended periods of time throughout a shift, excluding breaks

Sustained, repetitive arm/hand/finger movements for the handling, processing, preparation, repair of inventory and fulfillment of customer orders

Who You Are 1-2+ years of experience as a warehouse associate and/or ambassador or similar role is required

Bilingual a plus, but not required

Experience with Warehouse Management Systems (WMS) and handheld devices (RF)

Highly effective written and verbal communication skills

Experience in a fast-paced, high-volume retail Distribution Center environment

Analytical thinker; able to solve problems quickly and effectively

Experience and complete understanding of Lean and 5S concepts are a big plus

Apparel industry, menswear and/or startup experience a plus

Excellent planning skills and ability to collaborate with all teams

Great organizational skills with the ability to handle multiple tasks

Working knowledge of MS Excel and Google Drive

Perks and Benefits Competitive medical, dental, vision, and disability plans

Option to participate in a 401(k) plan through Betterment

Generous paid time off

One Medical and Wellhub (Gympass) membership

Free snacks & beverages

Paid company-recognized holidays aligning with our holiday pay policy

Employee engagement & cultural events

Discounts on garment rental and purchases for you, your partner, and friends & family

Bi-annual compensation review process

Diversity, Equity, Inclusion and Belonging  We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.  The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States. Privacy Policy Notice disclosed here. #EC