Customer Service Team Leader
Skilyrði:Lead
We’re looking for an experienced Team Leader to join a well-established business in a fast-moving consumable goods sector.
In this role you’ll team lead 3 members of the customer service team. We are looking for someone bright, personable and looking for a long-term career.
The role is Monday – Thurs 9am – 5pm, with an earlier finish on Fridays. Salary is £34,000 + bonus and benefits.
Key Responsibilities
- Act as team leader to support the customer service team
- Build strong relationships with existing customers
- Handle customer queries and complaints professionally
- Maintain accurate customer and order records
- Support order processing and daily team activity
- Help re-engage inactive customer accounts
About You
- Previous experience being a team leader in an office-based environment
- Previous experience within customer service or sales support/administration
- Organised and confident working in a fast-paced environment
- Commercially aware with a proactive approach
- Able to build long-term customer relationships
- Good working knowledge of Word and Excel
Benefits
- Monthly performance bonus and additional incentives
- Annual Christmas bonus
- Generous holiday entitlement
- Additional holiday with length of service
- Company pension scheme
- Free on-site parking
- Clear progression opportunities
- Supportive and people-focused culture
- Regular team recognition and engagement initiatives