Project Manager (Digital Payment)

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Thales Singapore Engineering Competence Centre (ECC) is a well-established R&D and engineering centre serving major customers worldwide in Digital Identity and Security domains ranging from mobile connectivity, IoT, banking & payment to government solutions.

Responsibilities:

• Deliver the solution (Banking & Payment Services) in compliance with, in order of priority, the contract between Thales and the customer, the Professional Services (PS) Statement of Work, the Thales proposal, the customer requirements.
• Drive the project from Kick-Off to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and Thales interests while keeping customer satisfaction at the highest possible level.
• Complete and validate customer requirement specifications with the project team and get it approved by the customer.
• When applicable, write the project management plan and ensure of its right monitoring.
• Manage project risks and related action plans.
• Manage projects interdependencies and remove obstacles.
• Build and update project plan
• Managing customer interface as the main Point of Contact. Take ownership on communication and stakeholder management.
• Report internally and externally on project progress and issues (responsible for alerts and escalations).
• Ensure configuration management rules are applied, and project artifacts (both technical and project management) are recorded in the project repository.
• Deliver projects to customers according to the contractual delivery milestones.
• Ensure smooth handover to the operation/support team or specific internal/external interface.
• Follow up on project activities and tasks with the project resources assigned and update project tasks ETC and related planning.
• Join project team for relevant onsite activity and testing.
• Assist project technical resources in resolving technical issues on project tasks and product deployment.
• Grow long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
• Anticipate clients’ needs and propose alternative delivery solutions or business solutions in cooperation with Sales team, mostly focus on Japan market.
• Manage and document any Change Request (CR), help Sales to ensure the customer perceives the value of the CR (up-sell).
• Manage project resources allocations together with the Integration Manager
• Apply project management process and use related tools deployed in Delivery team, in particular: Regular tracking (once a month at least) on project budget (time, costs and forecast Estimate To Complete) and other KPI defined; Managing billing/revenue recognition tasks and milestones acceptance; Organizing or participating to governance meetings with relevant stakeholders/management
• Pre-sales on custom request engagement: Contribute to identify customer use cases and requirements with Solution Sales and Solution Expert; Contribute to Professional Services quotations; Contribute to write PS Statement of Work in relation with the quotation; Contribute to contract review during negotiation phase

Requirements:

• Relevant Degree in Computer Science or a related field.
• 5 years of experience with successful track record in IT Customer Project Management in digital payment domain.
• Strong presentation and communication skills.
• Experience working with and understanding the dynamics with international customers.
• Mobile for traveling on business trips at customer premises.
• Ability to understand the business requirements and convert them into solution design requirements.
• Strong interpersonal and communication skills. Ability to work well as part of a team.
• Must demonstrate good judgment and pragmatic approach.
• Organized and analytical, adept at working in a team environment (local and remote), and able to handle multiple priorities to successfully drive complex customer project execution with multiple internal/external interfaces.
• Both technical and sales-oriented to drive customer relationship during project and could manage complex issues in an international environment, and stress resistant.
• Knowledge and understanding of global Internet, IT and security technologies and market.
• Overall solution knowledge from Software/Server/application, from project set-up to production deployment.
• Understanding of IT solution development and deployment lifecycles.
• Project Management Professional (PMP) certification is strong plus.
• CISSP, CISA, CISM, CCSP or relevant certification in cybersecurity domain will be a plus.
• Basic technical skills desirable: Knowledge and experience in AWS, SSL, certificates, key management, JSON, YAML files, Apache HTTP and other web servers (proxy, reverse proxy), SOAP / REST API; Good knowledge of tools (e.g. Confluence, GIT, Jira, Splunk); Analytical, troubleshooting, and problem-solving skills
• Business level proficiency in Japanese is required to liaise with the Japan counterpart and translate technical specification.