Junior Onboarding and Support Specialist

This is a full-time, on-site junior-level position based in Yerevan, Armenia .

We are looking for a motivated and detail-oriented Onboarding Specialist who is interested in starting and developing a career in the hospitality and hospitality technology industry.

The Onboarding Specialist will guide new clients through the onboarding process, configure their accounts and OTA listings, provide software training, and ensure that each client is successfully set up to use our platforms.

The role also includes providing ongoing support to existing clients when needed , helping them with system-related questions, configurations, and operational issues.

Previous hospitality experience is not required. Training will be provided.

Guide new clients through the complete onboarding process.

Set up and configure client accounts on our software platforms.

Provide training to clients on how to use the system effectively.

Create, configure, and review hotel and property listings across major OTAs.

Ensure accurate setup of room types, rates, availability, restrictions, policies, and property content.

Assist with OTA and system integrations when required.

Respond to client questions and provide support throughout the implementation process.

Provide ongoing support to existing clients when needed and assist with system-related questions, configurations, and operational issues.

Carefully review configurations to identify and prevent setup errors.

Coordinate with internal teams to ensure smooth and timely onboarding.

Follow up with clients to ensure successful system adoption and satisfaction.

Maintain accurate records of onboarding progress and completed tasks.

Fluency in Armenian .

Good command of English and Russian .

Strong communication and interpersonal skills.

Good computer and general digital skills.

Strong attention to detail and accuracy.

Ability and willingness to learn new software and technology.

Good organizational and time-management skills.

Ability to work independently as well as as part of a team.

Responsible, proactive, and client-oriented approach.

Previous experience with hospitality, OTAs, PMS, Channel Managers, or related software is a plus but not required .

This is a junior-level position and is suitable for candidates looking to start their career in hospitality technology.