CRM Specialist

Job Summary The CRM Specialist is responsible for monitoring and overseeing service delivery to residents within assigned residential zones or building portfolios in Madinaty. This role ensures client requests are resolved promptly, facility standards are maintained, and all operational issues are tracked and reported to management.

Key Responsibilities Continuously monitor and inspect facility services within assigned residential zones/buildings to ensure compliance with quality standards.

Track, follow up on, and ensure the timely resolution of resident inquiries, complaints, and service requests.

Identify, document, and escalate unresolved issues to the appropriate departments for immediate action.

Prepare, generate, and submit accurate daily and weekly follow-up reports to the Direct Manager regarding service status and resident satisfaction.

Collaborate with internal departments to streamline service workflows and improve overall resident experience.

Job Requirements Education: Bachelor’s degree in any relevant field.

Experience: 1–3 years of experience in Customer Relationship Management (CRM), client services, or facility management (real estate/residential experience strongly preferred).

Skills: Strong written and verbal communication skills.

Proven ability to prepare clear operational and follow-up reports.

Excellent problem-solving and follow-up capabilities.