front desk clerk, hotel

Education:

Secondary (high) school graduation certificate.

Work setting:

Hotel, motel, resort.

Tasks:

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Provide customer service.

Computer and technology knowledge:

Computerized bookkeeping system.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Reliability.
• Team player.

Employment terms options:

• Early morning.
• Evening.
• Shift.
• Flexible hours.
• Morning.
• Night.

Experience:

Experience an asset.

Employment terms options:

Day. Weekend.