Hr Supervisor
Core duties & KPIs
- HR department leadership & supervision
Supervise and control all activities of the HR department.
Assign tasks, set priorities, and monitor performance of HR team members.
Ensure HR team compliance with policies, timelines, and quality standards.
Act as the final internal checkpoint before HR matters are escalated to management.
- Workforce HR operations (riders, drivers & staff)
Oversee end-to-end HR operations for:
Bike riders
Car drivers
White-collar employees
Ensure proper execution of:
Recruitment and onboarding
Documentation and employee records
Medical insurance coordination
Leave and workforce status management
Disciplinary actions and investigations
Ensure no operational disruption due to HR delays.
- Compliance, legal & MOHRE oversight
Ensure full compliance with:
UAE labor law
MOHRE regulations
WPS governance (oversight only)
Medical insurance requirements
Lead and manage MOHRE inspections, audits, and investigations.
Skills
Payroll coordination (OT, deductions, incentives)
Performance KPI tracking (AR, CR, punctuality, productivity)
Incident and disciplinary case handling
Accommodation & transportation coordination
Strong Excel/Google Sheets proficiency
HRMS and attendance systems knowledge
UAE labor law compliance
Non-negotiable requirements
Experience required: Minimum 3 years of experience in UAE with handling riders (preferred) or 500 blue collar employees.
Must have extensive experience in managing, preferably in logistics, delivery services, transportation, FMCG, manpower outsourcing, or high-volume workforce environments.
Energetic and proactive.
Must be able to adapt to startup environment.
Language: Strong command in both English and Arabic (preferred).
Competencies
Leadership & supervision
Ability to lead HR coordinators and rider captains
Ability to enforce discipline while maintaining morale
Problem solving
Quick decision-making during operational peaks
Analytical thinking for workforce optimization
Operational excellence
Process-driven mindset
High attention to detail
Strong sense of urgency
Preferred industry experience
Food delivery
Last-mile delivery
Logistics & transportation
Courier services
E-commerce operations
Manpower outsourcing