At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
About the Role
The Manager, Contract Billing Team leads a team responsible for ensuring billing readiness and PO collection for existing multi-year software subscription contracts, with a primary focus on Year 2 and Year 3 renewals.
This role owns the end-to-end operational performance of customer contract preparation, collaborating closely with Sales, Renewals, Finance, Order Management, and Systems teams to protect recurring revenue, improve billing accuracy, and scale repeatable processes.
Key Responsibilities
Team Leadership & Performance Management
Lead, coach, and develop a team of Customer Contract Representatives
Set clear expectations, performance goals, and service-level standards
Conduct regular performance reviews, coaching sessions, and skill development plans
Ensure consistent execution of customer outreach, PO collection, and contract validation activities
Operational Ownership & Billing Readiness
Own overall Year 2/3 billing readiness outcomes and on-time billing performance
Monitor pipeline health, PO collection status, and readiness metrics
Identify and mitigate systemic revenue risks before billing cycles
Ensure accurate and compliant preparation for downstream invoicing and reporting
Stakeholder & Escalation Management
Serve as the primary escalation point for:
Complex customer issues
Contract discrepancies
Cross-functional blockers
Partner closely with Sales, Renewals, and Finance teams
Enable smooth handoffs between pre-billing and order execution teams
Process Optimization & Continuous Improvement
Analyze trends in billing delays, PO gaps, and contract errors
Drive process improvements to reduce cycle times and manual effort
Define and document standard operating procedures (SOPs)
Support automation and system enhancement initiatives in Salesforce and ERP tools
Data Integrity, Reporting & Compliance
Ensure high data accuracy across Salesforce contracts and billing opportunities
Own operational reporting around readiness, risk, and team performance
Support audit, compliance, and internal control requirements
Partner with leadership on forecasting insights and operational reviews
Qualifications & Experience
Required
Bachelor’s degree or equivalent professional experience
6–9 years of experience in:
Order Management
Contract Operations
Billing Operations
Renewals or Sales Operations
2–3 years of people management experience
Strong working knowledge of Salesforce; ERP experience preferred
Proven experience leading customer-facing operational teams
Excellent written and verbal English communication skills
Preferred
SaaS or subscription-based business experience
Experience operating in a global or regional shared services environment
Familiarity with NetSuite or similar ERP platforms
Process improvement or operational excellence background
Core Competencies
Strong leadership and coaching capability
Ownership mindset with accountability for outcomes
Operational rigor and data-driven decision-making
Customer-centric escalation management
Effective cross-functional influence
Ability to balance execution with strategic improvement
What Success Looks Like
High on-time Year 2/3 billing and PO collection performance
Reduced billing delays and revenue leakage
Consistent execution across the team
Strong trust and partnership with Sales, Renewals, and Finance
Scalable, documented, and repeatable contract readiness processes
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-noticeManager, Contract Billing Team (NA) – SolarWinds | Job.bo