IT Support (Jakarta Selatan)

Responsibilites :

• Perform advanced diagnostics, troubleshooting of hardware issues and Microsoft 365 related issues.
• Manage system recovery processes to minimize downtime and data loss.
• Conduct root cause analysis for recurring hardware and system issues.
• Monitor system performance and health using monitoring tools.
• Schedule and perform regular preventative maintenance tasks.
• Install and configure hardware components, operating systems, and system software.
• Plan and implement hardware and software upgrades.
• Manage and optimize resource allocation for efficient system performance.
• Configure and maintain network settings.
• Provide advanced technical support to users and other support teams.
• Train Level 1 support staff and users on best practices.
• Create and maintain technical documentation.
• Generate reports on system performance and maintenance activities.
• Implement and enforce security protocols.
• Ensure compliance with relevant regulations and standards.

Skills: Networking, IT Management, Computer Networking, Software Installation, Computer Hardware