Floating Clinic Assistant

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

The Float Clinic Assistant (FCA) is responsible for supporting clinical and administrative functions across multiple PPSNE health centers within an assigned region in a manner that ensures high-quality patient care and operational excellence. The FCA provides direct patient care, administrative support, patient education, laboratory support, and procedural assistance consistent with PPSNE protocols, policies, mission, and values. Travel within the assigned region is an essential function of this position. The Float Clinic Assistant must maintain reliable transportation and be willing and able to work at any PPSNE health center within the assigned region based on organizational needs. Assignments may vary based on staffing needs, patient volume, vacancies, leaves of absence, training initiatives, and other operational priorities   In this position, the CA will float to health centers to provide in clinic patient care within a designated region, cover telehealth sessions (working from a health center or administrative building), cover asynchronous e-visits, support health center teams by managing EHR Inbaskets and follow up, and assist as needed in the Care Coordination Team. The exact mix of these activities will depend on the needs of the organization.  

This position has a homebase of Hartford North CT but will also be responsible for floating to: Hartford North, Torrington, Enfield Manchester and West Hartford, CT

Essential Functions Patient Care

Welcome and register patients.

Collect insurance, fee, and demographic information.

Take vital signs, obtain patient history, perform triage, and document information in the electronic health record (EHR).

Provide patient education regarding:

Birth control options

STI testing and treatment

HIV/AIDS prevention

Pregnancy options

Healthy relationships

Clinical & Laboratory Support

Perform pregnancy tests and urinalysis.

Prepare and package specimens for laboratory transport.

Assist clinicians during examinations and procedures.

Support abortion services through patient education, procedure assistance, and recovery room support.

Maintain exam rooms, equipment, and supplies.

Administrative Duties

Schedule appointments and answer patient calls.

Manage patient records and documentation.

Handle cash receipts and daily deposits.

Support revenue cycle and productivity goals.

Manage inventory and ordering of medical and educational supplies.

Float Responsibilities

Travel regularly to assigned health centers.

Adapt to different teams, workflows, and patient volumes.

Cover staffing shortages, leaves, vacancies, and special projects.

Provide telehealth and care coordination support when needed.

Key Qualifications Required

Strong customer service and communication skills.

Ability to build trust with diverse populations.

Commitment to health equity and reproductive healthcare.

Strong organizational, administrative, and multitasking abilities.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Ability to maintain confidentiality (HIPAA-compliant environment).

Reliable transportation and willingness to travel to all centers within the designated region .

Flexibility and adaptability to changing assignments.

Preferred

High school diploma.

Spanish/English bilingual proficiency.

Healthcare, medical assistant, clinic support, or patient service experience.

Important Competencies

Collaboration and teamwork

Cultural responsiveness

Problem-solving

Empathy and patient-centered care

Time management and attention to detail

Professionalism in sensitive healthcare situations

Ideal Candidate This role is a strong fit for someone who enjoys a combination of patient care, clinical support, and travel , and who is committed to reproductive healthcare, health equity, and serving diverse communities in a fast-paced healthcare environment.

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.