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Customer Support Specialist (Graveyard Shift)

People y Process S de RL de CVCortés, San Pedro Sulacomputrabajobirt 12.09.2026
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About the Role

As a Customer Support Specialist, youll respond to customer and translator inquiries, manage a high volume of emails, and use our CRM to log and track interactions. This detail-driven, fast-paced role requires strong customer support experience, excellent written English, and the organizational skills to manage multiple conversations and priorities simultaneously.

  • Must be open for schedule 18hrs/week (3daysx6hrs) or 24hrs/week (4daysx6hrs)

Responsibilities

  • Respond to customer and translator inquiries with clarity, professionalism, and empathy.
  • Handle a high volume of emails efficiently, identifying issues and offering effective solutions within company guidelines.
  • Manage various back-office and administrative tasks.
  • Log, track, and manage interactions using our CRM.
  • Collaborate with management to share customer feedback, bug reports, and process improvement ideas.
  • Participate in projects focused on improving support workflows and customer satisfaction.
  • Provide clear written updates on pending cases and follow-up activities.

Requirements

  • Excellent English skills (written and spoken) C2 level.
  • 2+ years of experience in a customer support or service role.
  • Strong interpersonal, communication, and organizational skills.
  • Critical thinking and problem-solving abilities.
  • Calm, effective approach to conflict resolution.
  • Self-motivated, with the ability to work independently.
  • Typing speed of at least 45 WPM.
  • Proficiency in Microsoft Word.
  • Familiarity with CRM platforms and professional email communication
  • Schedule flexibility (must be open for Graveyard Shift 1:00 am - 7:00 am)

Remote Work Requirements

  • Private, noise-free workspace (mandatory for confidential client calls)
  • Internet speed: 50 Mbps
  • Computer: Windows 10+ or updated macOS, Minimum 16 GB RAM and 250 GB SSD
  • USB noise-canceling headset.

-Requerimientos-

Educación mínima: Bachillerato / Educación Media 2 años de experiencia

Palabras clave: apoyo, support, soporte, especialista