ASSISTANT OPERATION MANAGER

Key Responsibilities

Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.

Manage team rostering and manpower allocation to support operational requirements effectively.

Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.

Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.

Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.

Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.

Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.

Handle guest feedback and escalated service matters promptly and professionally.

Drive service excellence by leading by example and fostering a guest-centric culture.

Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.

Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.