IT Support Engineer - Bristol/Surrounding areas
IT Support Engineer (12 months- FTC) Odevo UK | Competitive Salary + Benefits | Hybrid
Location: Hybrid (with occasional travel to Odevo UK offices when needed) Reports to: IT Service Delivery Manager
About us: Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.
The role: We’re looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone support , alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.
Your responsibilities will include:
- Resolving hardware, software and connectivity issues remotely and on site.
- Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.
- Administering Microsoft 365 and Active Directory accounts and permissions.
- Configuring and deploying laptops, desktops, mobile devices and peripherals.
- Supporting IT audits, site onboarding and knowledge-sharing documentation.
About you You’ll bring:
- Experience in 1st line service desk or on-site IT support.
- Strong Windows, Microsoft 365 and Active Directory skills.
- A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN.
- Excellent communication, customer service and organisational skills.
- A proactive approach to security and a willingness to learn ITIL practices.
A full UK driving licence and access to a car are required, along with flexibility for occasional travel.
Relevant CompTIA, Microsoft or ITIL certifications are desirable, but not essential.
Interested: Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.