Business Operations Analyst

Job Title: Business Operations Analyst (Exempt)

Location: Atlanta, Georgia (Onsite – 3-5 Days per Week) Company: Xebia USA, LLC Department: Business Operations / Delivery Operations Reports To: Manager of Business Operations Employment Type: Full-Time, Salaried (Exempt)

Position Overview

Xebia USA is seeking a professional-level Business Operations Analyst to support operational strategy execution, performance tracking, and cross-functional program coordination within the Atlanta office.

This role performs non-manual work directly related to the management and general business operations of the organization and requires the exercise of discretion and independent judgment on matters of operational significance, including program prioritization, process improvement recommendations, vendor coordination, and operational performance analysis.

The position partners with leadership across Delivery, Finance, Sales, Marketing, HR, and IT to support business efficiency, resource alignment, and operational reporting.

This role is fully onsite and requires daily collaboration with leadership and operational teams.

Key Responsibilities

Operational Program Ownership

Coordinate and support execution of operational initiatives that impact delivery performance, workforce effectiveness, and business efficiency

Monitor operational workflows and recommend improvements to enhance productivity and service delivery outcomes

Maintain ownership of assigned operational programs, including tracking milestones, identifying risks, and proposing mitigation strategies

Partner with leadership to prioritize operational activities aligned with business objectives

Business Performance & Analytical Support

Develop and maintain operational dashboards and KPI tracking tools to support leadership decision-making

Analyze operational data trends and prepare structured reports summarizing performance insights

Assist in forecasting operational resource needs and identifying cost-efficiency opportunities

Support preparation of leadership presentations and operational reviews

Vendor & Resource Coordination

Coordinate vendor service performance and assist leadership with contract tracking and service issue resolution

Monitor vendor deliverables against business requirements and escalate performance concerns as needed

Support office operational resource planning to ensure an effective work environment

Cross-Functional Project Coordination

Support execution of cross-department initiatives involving Delivery Operations, HR programs, and business services

Track project timelines, dependencies, and operational impacts

Facilitate communication between stakeholders to ensure alignment on operational priorities

Policy Interpretation & Process Improvement

Interpret and apply company operational policies and procedures to support program execution

Identify process gaps and propose structured solutions to improve operational consistency

Exercise independent judgment in addressing workflow challenges and recommending corrective actions

Decision-Making & Autonomy

This role requires the employee to:

Evaluate operational challenges and determine appropriate action plans

Recommend improvements to operational processes and reporting frameworks

Prioritize competing operational demands with limited supervision

Handle sensitive operational and business information with discretion

Organizational Impact

The Business Operations Coordinator directly supports the management and general business operations of Xebia USA, including:

Operational efficiency and program execution

Vendor coordination and resource utilization

Delivery operations performance tracking

Business reporting and strategic initiative support

The role is not primarily responsible for routine clerical or administrative support tasks.

Required Qualifications

Bachelor’s degree in Business Administration, Operations, Management, or related field preferred

2–5 years of experience in operations coordination, business operations, or program support roles

Demonstrated ability to analyze operational data and support leadership decision-making

Strong organizational, analytical, and problem-solving skills

Ability to manage multiple priorities in a fast-paced consulting environment

Proficiency with reporting tools, spreadsheets, and collaboration platforms

Work Environment

onsite role based in Atlanta, Georgia 3-5 days a week

Regular interaction with leadership and cross-functional teams

May support internal operational initiatives outside standard hours when required

FLSA Classification

This position is classified as Exempt under the Administrative Exemption of the Fair Labor Standards Act (FLSA). The role involves office or non-manual work directly related to the management or general business operations of the organization and requires the consistent exercise of discretion and independent judgment with respect to matters of significance.

Equal Employment Opportunity

Xebia USA is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.