Customer Service Executive

Your tasks

▪️ Handle export bookings, booking confirmations, and equipment release orders.

▪️ Review Shipping Instructions (SIs) and prepare and issue Bills of Lading (B/Ls).

▪️ Coordinate daily with exporters, freight forwarders, shipping lines, and port terminal operators.

▪️ Monitor vessel schedules, container gate-ins, cut-off deadlines, and VGM submissions.

▪️ Resolve customer inquiries, documentation discrepancies, and operational issues efficiently.

Requirements

• Requirements:
• 1–3 years of hands-on experience in Export Customer Service within a shipping agency (mandatory).
• Solid knowledge of Damietta Port export procedures, customs workflows, and shipping documentation.
• Excellent written and spoken English, with strong maritime business communication skills.
• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Maritime Studies, or a related field.
• Proficiency in MS Office and shipping management systems.
• Strong communication, problem-solving, and organizational skills, with the ability to work under pressure.