Executive Officer – IT

About the company

Join the Muslim Converts’ Association of Singapore (MCAS) and play an important role in supporting our IT operations, strengthening digital capabilities and ensuring secure, reliable technology services that enable the Association to serve the community effectively.

At MCAS, your work goes beyond IT support.

You will help build the reliable and secure digital foundations thatempower our team to serve the community, support our converts and advance ameaningful mission. Every system you maintain, every problem you solve andevery improvement you contribute helps our Association work better and servemore effectively.

Your tasks

As an Executive Officer – IT, you will

• Provide day-to-day IT support to staff and authorised users, troubleshooting hardware, software, network and system-related issues.
• Manage user accounts, access requests and routine IT administration.
• Support the administration and maintenance of servers, endpoints, networks and other IT infrastructure.
• Monitor system performance, conduct routine health checks and support infrastructure upgrades.
• Assist with cybersecurity measures, software patching, vulnerability remediation, backup monitoring and restoration testing.
• Coordinate with technology vendors and service providers to resolve operational issues and follow up on service requests.
• Maintain IT asset inventories, software licences, technical documentation and operational records.
• Support the development and updating of IT standard operating procedures (SOPs), user guides and knowledge-transfer materials.
• Assist in the implementation, testing and deployment of IT systems, digital solutions and automation initiatives.
• Provide technical and logistical support for digital programmes, events and other technology-related activities when required.

Requirements

• Holds a Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
• Has at least 3 years of relevant IT experience, preferably in technical support, systems administration or IT operations.
• Possesses practical knowledge of desktop and endpoint support, working knowledge of Microsoft 365, endpoint support, networking fundamentals and basic cybersecurity practices.
• Microsoft 365, Windows Server, networking, user access management, cybersecurity and backup systems.
• Has strong troubleshooting and problem-solving skills, with the ability to identify issues and coordinate appropriate resolutions.
• Is familiar with IT incident management, asset management, technical documentation and vendor coordination.
• Is organised, detail-oriented and able to manage multiple tasks and priorities effectively.
• Communicates clearly and provides responsive, professional and user-focused IT support.
• Demonstrates initiative, accountability and a willingness to learn new technologies and develop technical competencies.
• Works well independently and collaboratively with colleagues, vendors and stakeholders across different functions.
• Upholds integrity, professionalism and confidentiality when handling systems, information and user data.
• Is committed to supporting digitalisation, operational efficiency and continuous improvement across the Association.
• Willingness to provide occasional IT support outside normal office hours during organisational events and critical activities.

How to apply

If you are ready to put your technical skills to meaningful use, grow your capabilities and make a difference through technology, we would love to hear from you.

Other

POWER TECHNOLOGY. ENABLE EXCELLENCE. MAKE A DIFFERENCE. Executive Officer – IT Are you passionate about technology, problem-solving and providing reliable IT support? Do you enjoy keeping systems running smoothly, resolving technical challenges and helping people work more effectively through technology?