Customer Service Representative

Sobre la empresa

At Augusta Sportswear de Mexico - Momentec Brands, we take pride in delivering high-quality products with exceptional customer service. Join our energetic, fast-paced team as we continue to set the standard for customer satisfaction. We are seeking a detail-oriented Customer Service Representative to manage incoming calls and inquiries. In this role, you will assess customer needs, resolve issues efficiently, and deliver best-in-class service related to order status, returns, and product inquiries.

Tareas

• Act as the first point of contact by attending inbound calls promptly and professionally.
• Communicate with external and internal customers to ensure on-time order delivery.
• Accurately take and enter sales orders with a high attention to detail.
• Assist customers, sales representatives, and team members with inquiries, complex issues, and requests.
• Research and process return authorizations and credits.
• Provide accurate and timely responses to customer communications via phone or chat.

Requisitos

• English: Business fluent or native proficiency.
• High school diploma or equivalent.
• Minimum 1 year of experience in a call center or customer support role.
• Strong computer skills; ERP and CRM experience is an advantage.
• Effective communication skills, including the ability to interact with company executives.
• Team-oriented, proactive mindset, and excellent organizational skills.
• Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General 1 año de experiencia Idiomas: Inglés Conocimientos: Comunicación, Gestión de proyectos, Gestión del cambio, Liderazgo, Resolución de problemas, Toma de decisiones, Trabajo en equipo, Administración, Análisis, Calidad, Crm, Erp, Microsoft excel, Organización, Planificación, Redacción, Servicio al cliente, Soporte al cliente, Técnicas de Call Center, Comunicación pública, Iniciativa, Atención al cliente, Administración de sistemas, Tecnología de la información , Lean manufacturing Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Otros

Job Title: Customer Service Representative Company: Augusta Sportswear de Mexico – Momentec Brands Job Type: Full-Time Location: On-Site (Merida, Yucatan)