Cluster Head ( Security & Investigation)

What You Will Do Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states.

• Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety

and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies.

• Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high

impact incidents.

• Performing risk assessment of site & operation model and frame mitigation measures.
• Regularly do security analysis, and work with Central teams for setting the right SOPs across

nodes.

• Conduct regular security and process audits on the ground based on central data inputs
• Close the audit exercise by ensuring corrective measures and action on the identified

stakeholders (employees/delivery personnel/sellers/ops vendors).

• Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents

happening in different parts of the region.

What You Will Need 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents.

• Experience in Physical security operations and Investigations, preferably in E-commerce,

Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups.

• Outstanding organizational skills.
• Superior problem-solving and incident and case management skills.
• Experience in team building, managing, and coaching will be a plus.
• Knowledge & experience of laws applying to police & legal action and the judicial process.
• Ability to travel, sometimes at a short notice