Customer Service/Team Lead
Lead
- Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
- Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
- Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
- Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
- Evaluate development projects and assisted in adapting development processes to align with project needs.
- Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
- Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
- Manage personal performance metrics, consistently meeting service standards and contributing to team success.