Technical Support Specialist/ IT Helpdesk Engineer

• Provide daily technical support through phone, email, remote assistance, and on-site visits.
• Diagnose and resolve hardware, software, Windows, printer, peripheral, and network issues.
• Prioritize support tickets, production-line checks, and urgent requests to reduce operational downtime.
• Install and configure desktops, laptops, printers, peripherals, and approved business applications.
• Configure access to network shared folders according to approved authorization procedures.
• Escalate complex incidents to the IT Manager or relevant service provider.
• Maintain accurate incident records, actions taken, and final resolutions.
• Support meeting rooms, presentation equipment, and video-conferencing devices.
• Conduct daily physical checks in server rooms at Factories
• Check cooling performance, visible server and storage status indicators, and backup internet equipment.
• Report alarms, abnormal indicators, cooling issues, or connectivity failures immediately.
• Assist with basic network switch, patch panel, cabling, and connectivity checks.
• Install, configure, and maintain wireless access points.
• Support approved emergency Wi-Fi or 4G connectivity during machine-network incidents.
• Record hardware specifications, serial numbers, assigned users, locations, and asset status.
• Prepare and distribute laptops, desktops, monitors, phones, and peripherals, and collect signed handover forms.
• Update asset records after each assignment, transfer, return, repair, or replacement.
• Complete employee IT offboarding clearances and verify returned equipment against asset records.
• Report missing, damaged, or incomplete equipment to the IT Manager.
• Maintain organized storage for available, faulty, repaired, and retired equipment.
• Participate in periodic physical inventory checks and asset reconciliation.
• Support CCTV camera positioning and operational checks and coordinate faults with approved vendors.
• Maintain basic records of camera locations, equipment, and reported faults.
• Follow company procedures for CCTV footage requests.
• Do not extract or release footage without a documented management request and IT Manager approval.
• Maintain confidentiality during CCTV support and footage handling.

. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 2 to 4 years of practical experience in IT helpdesk, desktop support, or technical support.
• Experience in manufacturing, industrial, warehouse, or multi-site environments is preferred.
• Experience supporting on-site users, infrastructure contractors, and physical IT assets is an advantage.
• Understanding of IP addressing, local and wide-area networks, DNS, and DHCP.
• Practical experience troubleshooting desktops, laptops, printers, and peripherals.
• Basic knowledge of network switches, patch panels, structured cabling, network-point testing, and RJ45 termination.
• Experience configuring and troubleshooting wireless access points.
• Familiarity with shared-folder permissions and approved access procedures.
• Familiarity with biometric attendance devices and CCTV infrastructure.
• Basic understanding of server room environmental checks and backup connectivity tools such as 4G routers and adapters.
• Ability to maintain accurate assets, repair, network, and operational records.

. preferred certificates CompTIA A+ ,CompTIA Network+ or Cisco CCNA , Microsoft Certified: Endpoint Administrator Associate , ITIL Foundation