Key Account Manager - Logistics & Supply Chain

POSITION TITLE: Key Account Manager - Logistics & Supply Chain

FUNCTION/DEPARTMENT: Commercial

REPORTS TO: Project Development & Corporate Accounts Manager

DIRECT REPORTS/Supervises: N/A

Employment Type: Permanent and Pensionable

Eligibility: Kenyan nationals only

Industry: Logistics & Supply Chain

JOB PURPOSE: To provide a link between the company and key clients to enhance their satisfaction and retention

Working relationships:

INTERNAL

• Commercial team
• Airfreight manager
• HoDs

EXTERNAL

• Clients

Key Responsibilities

1. Analyze and profile client accounts based on performance, value and potential and generate periodic reports
2. Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
3. Develop a strategy for managing key accounts and ensure its implementation
4. Conduct regular customer satisfaction surveys and make necessary improvements for key accounts
5. Develop pricing structures for key clients
6. Resolve disputes and maintain client relationships to promote client retention
7. Conduct account reviews
8. Analyze and adapt new strategies to react to changing business trends
9. Conduct client visits based on target prospects.
10. Generate weekly sales reports and submit to management

Key Skills

• Communication
• Customer care
• Analytical
• Managerial
• Negotiation
• Networking

Experience

• Minimum of 5 years' experience as a Key Account Manager within the Logistics & Supply Chain industry.

Qualifications

• Bachelor's degree in Sales and Marketing

Personal Attributes

• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive