Operations, Director

Accountabilities: As an Operations Director, you will lead day-to-day clinical support operations while partnering with internal teams and external stakeholders to optimize processes, support implementations, and improve operational performance. You will oversee operational standards, training initiatives, system improvements, and team effectiveness while ensuring alignment with organizational goals.

Manage daily clinical support operations for healthcare service programs and ensure effective operational execution.

Collaborate with clinical operations and configuration teams to support system configuration activities and operational workflows.

Develop, maintain, and implement standardized operating procedures and policies for clinical teams.

Coordinate regression testing activities for new system enhancements and ensure operational readiness.

Participate in system triage meetings and support resolution of operational and technical issues.

Review, manage, and prioritize system enhancement requests in collaboration with relevant stakeholders.

Create standardized training materials and support onboarding initiatives for clinical staff.

Assist with accreditation activities and maintain compliance standards.

Analyze operational processes, identify improvement opportunities, and implement strategies to enhance efficiency.

Support change management initiatives and contribute to business growth and strategic planning efforts.

Foster collaboration across teams and promote effective decision-making among leadership groups and stakeholders.

Manage resources, performance expectations, and operational priorities in alignment with business objectives.

Requirements:

The ideal candidate is an experienced healthcare operations leader with a strong clinical background, proven management capabilities, and the ability to improve processes within complex healthcare environments.

Bachelor’s degree required, or equivalent relevant professional experience considered in place of a degree.

Active unrestricted LPN, RN, or applicable state/compact clinical license required.

3+ years of recent management experience.

5+ years of clinical experience.

3+ years of utilization review experience.

Experience supporting public and private sector healthcare programs preferred.

Strong knowledge of the U.S. healthcare industry and healthcare operational processes.

Experience developing policies, procedures, workflows, and operational strategies.

Demonstrated expertise in employee development, performance management, and team leadership.

Experience managing remote operations and improving operational processes.

Proven ability to analyze resources, identify opportunities, and develop solutions aligned with organizational goals.

Strong understanding of strategic planning, business partnerships, and implementation initiatives.

Ability to manage competing priorities, adapt to change, and operate effectively in a fast-paced environment.

Excellent collaboration, communication, and decision-making skills.

Benefits:

Competitive annual compensation range of $95,280 - $119,100 .

Fully remote work opportunity.

Comprehensive health benefits package.

Paid time off programs.

Retirement savings plan.

Corporate wellness programs.

Educational assistance and professional development opportunities.

Corporate discounts and additional employee support programs.

Opportunity to contribute to meaningful healthcare initiatives that improve outcomes for communities nationwide.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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