Associate, Clinical Operations (Data and Systems)

Accountabilities The Associate, Clinical Operations (Data and Systems) will support day-to-day clinical operations while improving data accuracy, operational efficiency, and internal systems that enable high-quality patient care.

Coordinate patient panel transitions and coverage activities during clinician changes, extended leave, or operational shifts.

Manage patient reassignment processes, update internal records, and coordinate handoffs between clinical and operational teams.

Monitor panel coverage, identify capacity risks, and proactively communicate operational concerns to relevant stakeholders.

Support clinician scheduling activities by identifying inefficiencies and helping optimize calendars and workflows.

Perform routine dashboard monitoring to verify data accuracy, identify inconsistencies, and escalate issues when needed.

Maintain and improve operational trackers, reports, and Google Sheets-based tools through data cleanup, updates, and process improvements.

Partner with data teams to develop stronger analytics capabilities and gradually take ownership of dashboards and reporting workflows.

Provide operational support to clinicians by addressing routine questions and coordinating resolutions.

Maintain documentation, standard operating procedures, and operational resources to ensure consistency across teams.

Collaborate with data, engineering, clinical, and operations teams to troubleshoot system issues and support process improvements.

Assist with special projects, pilots, and initiatives that improve the efficiency and scalability of clinical operations.

Requirements

The ideal candidate combines strong organizational skills, analytical thinking, and operational discipline with an interest in healthcare technology and process improvement.

1–3 years of experience in operations, healthcare operations, administrative analytics, or a similar role.

Experience in a healthcare technology, telehealth, or high-growth startup environment is preferred.

Strong Google Sheets skills, including formulas, pivot tables, data organization, and cleanup.

Ability to interpret and navigate business intelligence tools such as Lightdash, Looker, Tableau, or similar platforms.

Interest in developing data analytics skills and learning how to build dashboards and operational reports.

SQL knowledge is a plus but not required.

Exceptional attention to detail with strong accuracy in managing operational data and documentation.

Ability to manage multiple priorities, recurring tasks, and changing requirements in a fast-paced environment.

Strong written and verbal communication skills with the ability to collaborate effectively across teams.

Problem-solving mindset with the ability to identify issues, investigate root causes, and recommend improvements.

Comfortable balancing administrative responsibilities with opportunities to improve systems and workflows.

Adaptable, proactive, and motivated by improving healthcare experiences for patients and providers.

Benefits

Competitive annual compensation range of $60,000 – $65,000 USD .

Comprehensive medical, vision, and health insurance plans, with many options fully covered for employees.

Flexible Paid Time Off policy starting at 20 days annually, increasing with tenure.

10 company holidays each year.

Remote work flexibility and work-from-home stipend.

401(k) contribution platform.

Additional benefits including life insurance, short-term and long-term disability coverage, financial wellness resources, and virtual primary care.

Opportunity to contribute to meaningful healthcare innovation within a growing technology-driven organization.

Collaborative and mission-focused environment with opportunities for professional growth and development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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