Customer Service Administrator
Istinara·Heliopolis, Cairo·wuzzuf·birt 15.11.2026 - Handle customer inquiries, complaints, and requests through phone calls, emails, and other communication channels
- Provide accurate information about the company's products, services, and policies
- Ensure a high level of customer satisfaction by delivering professional and timely support
- Follow up on customer issues and ensure they are resolved effectively within the required timeframe
- Record customer interactions, complaints, and feedback in the company's CRM system
- Handle customer complaints professionally and escalate complex issues to the appropriate department when necessary
- Maintain positive relationships with customers and build long-term customer loyalty
- Coordinate with other departments to ensure smooth and efficient customer service operations
- Follow company policies, procedures, and service quality standards
- Identify recurring customer issues and report them to management for continuous improvement
- Meet assigned performance targets and Key Performance Indicators (KPIs)
- Maintain accurate customer records and ensure the confidentiality of customer information
- Conduct customer satisfaction follow-ups and collect feedback to improve service quality
- Demonstrate excellent communication, problem-solving, and time-management skills
- 1–3 years of experience in customer service or a similar role
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle customer complaints professionally and efficiently
- Good command of Microsoft Office applications
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong interpersonal skills and a customer-oriented mindset
- Excellent time-management and organizational skills
- Ability to work independently and as part of a team
- Good attention to detail and accuracy in handling customer information
- Flexibility to work in shifts, including weekends or holidays, when required
