Customer Success Manager, Enterprise

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

What You'll Do Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)

Build and maintain relationships with executive stakeholders and decision-makers

Develop tailored success plans tied to customer business objectives

Lead onboarding, enablement, and executive business reviews (EBRs)

Drive product adoption and measurable ROI across complex organizations

Identify and drive expansion opportunities in partnership with Sales

Navigate multi-stakeholder environments and complex account structures

Advocate for customers internally and influence product direction

What You'll Bring 3–6+ years of customer success or account management experience in SaaS

Experience managing enterprise accounts (ARR $5M+; contracts $100K+)

Proven ability to build executive relationships and drive strategic conversations

Strong business acumen and consultative approach

Excellent communication and presentation skills

Experience working cross-functionally in complex environments

Benefits & Perks

Competitive salary Hybrid work environment (3 days in office per week)  100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match 20 days PTO Iru Wellness Week the first week in July Equity for full-time employees In-office lunch stipend provided Up to 16 weeks of paid leave for new parents Paid Family and Medical Leave Modern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid