Customer Success Manager

About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role

As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.

This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Responsibilities

Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle

Lead training and education sessions to ensure a smooth and successful journey for customers

Monitor customer health and usage, proactively reaching out to keep customers engaged and successful

Educate customers on new features, best practices, and time-saving workflows

Serve as the primary point of contact for questions, feedback, and troubleshooting

Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools

Contribute to team processes and knowledge-sharing as we scale

Requirements

3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role

Excellent written and verbal communication skills

Strong organizational skills with attention to detail and follow-through

A genuine desire to help others succeed and a proactive approach to problem-solving

Ability to manage multiple accounts and priorities in a fast-paced environment

Comfort with technology and a desire to learn new tools and features

Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves

Experience working with small business customers or in the events industry

Familiarity with tools like Intercom, HubSpot, FullStory and Confluence

Exposure to onboarding or training customers

What We Offer

Competitive salary and benefits

Hybrid work environment

Strong feedback culture with mentorship and growth opportunities

A passionate, tight-knit team focused on innovation and impact

A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.