Handle customer inquiries, complaints, and service requests. - Provide product information and troubleshoot issues - Collaborate with logistics and technical teams for resolution. - Maintain records of customer interactions and feedback.
open PO, DO and invoice - Deal with customer upon received customer PO - Key in work order & quotation in Epicor system for all customer - Open NPI form, contract review & feasibility study - Arrange out going parts transportation - Prepare NCR for rejected parts from customer - Do daily sales order report and sales report - to check forecast on customer stock - Support post-sales service and warranty claims.
