Regional Facilities Manager

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role  Flow is seeking a Regional Facilities Manager to oversee building operations, maintenance performance, and critical systems across a portfolio of multifamily communities. This role serves as the operational leader for facilities teams within an assigned region, partnering closely with General Managers, Assistant General Managers, and onsite maintenance teams to ensure our communities operate safely, efficiently, and to Flow standards. The ideal candidate combines strong technical expertise with leadership experience across multiple properties. They are equally comfortable walking a mechanical room, reviewing a maintenance budget, analyzing operational metrics, and mentoring onsite teams.

Responsibilities Regional Operations

Provide technical and operational support to facilities teams across multiple communities

Ensure consistent execution of preventative maintenance programs, work orders, unit turns, and repair and maintenance activities

Conduct regular property visits, inspections, and operational audits to verify compliance with company standards

Identify operational inefficiencies and implement process improvements that enhance service delivery and resident experience

Support General Managers and onsite leadership teams with facilities-related challenges and escalations

Facilities & Building Systems

Monitor the performance, maintenance, and uptime of critical building systems including HVAC, electrical, plumbing, elevators, generators, access control, and fire & life safety systems

Lead troubleshooting efforts and support remediation of major maintenance-related issues

Ensure preventative maintenance schedules are executed and documented properly

Assist with planning and execution of deferred maintenance projects and system upgrades

Identify life safety, employee safety, and physical hazards and develop corrective action plans

Vendor & Contract Management

Manage relationships with service providers and contractors across the portfolio

Review vendor performance, scope of work, and contract compliance

Participate in bid processes and vendor selection efforts

Conduct regular business reviews with key service partners to ensure quality, responsiveness, and value

Recommend opportunities for contract optimization and cost savings

Financial Performance

Support annual budgeting, forecasting, and capital planning efforts

Monitor maintenance expenses, turnover costs, and service contract expenditures

Identify opportunities to improve operational efficiency while maintaining service standards

Assist with evaluating repair-versus-replace decisions and long-term asset planning

Compliance & Safety

Ensure properties operate in accordance with all federal, state, and local regulations

Maintain compliance with OSHA, EPA, NFPA, and applicable building and life safety codes

Support safety training initiatives and reinforce company safety standards

Ensure all required inspections, testing, certifications, and documentation are completed on schedule

Team Leadership

Coach, develop, and support onsite facilities teams and maintenance leaders

Participate in recruiting, interviewing, onboarding, and training of facilities personnel

Assist with performance management and succession planning efforts

Promote a culture of accountability, ownership, and continuous improvement

Reporting & Performance Metrics

Monitor and evaluate key operational metrics including preventative maintenance completion, work order completion times, unit turn performance, resident service feedback, compliance inspections, budget performance and, critical systems uptime

Provide regular reporting and recommendations to leadership teams

Ideal Background 5+ years of facilities, engineering, or maintenance leadership experience within multifamily, hospitality, commercial real estate, or a related industry

Experience overseeing operations across multiple properties or locations

Strong knowledge of HVAC, electrical, plumbing, mechanical systems, elevators, and fire & life safety systems

Working knowledge of OSHA regulations, EPA requirements, and NFPA codes

Experience managing third-party vendors and service contracts

Strong financial acumen with experience managing budgets and maintenance expenditures

Experience using Yardi or similar property management platforms

Excellent communication, leadership, and organizational skills

Ability to travel regularly throughout the assigned portfolio

Benefits We take care of our people so they can do their best work.  Health and Wellness  Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings. Time Off  PTO and paid holidays. Financial  401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits. Life at Flow  Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.