Network Engineer – Activations
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Network Engineer – Activations
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will:
Assist customers and field personnel in network activations for customers
Participate in projects for Network Operation improvements
Review and analyze history of network related incidents and perform preventive measures
Troubleshoot network related issues and communicate with customers
Implement best security practices
Assist in managing network service providers and equipment
Provide capacity analysis and planning
Key Responsibilities
Interact with external customers regularly to ensure smooth network activations and to troubleshoot any network connectivity related issues; May require some travel to customer site for escalated issues (10% or less)
Partner closely with Network Architects and Engineers to improve data-center and corporate network environments
Initiate multiple projects for Network Operation improvements
Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
Review, analyze and execute network change requests
Requirements:
3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.
Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc.
Hands-on skills for Cisco IOS is required; IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto Networks firewalls, Cisco ASA 5585 firewalls, ASR 1000 and 9000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers.
Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
Knowledge of Linux network functions; Saas/Cloud-based software environment a plus, but not required
Excellent communications, both oral and written
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Company Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.