Card and Payment Operations Manager

The role

You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.

What you'll do

Oversee card operations end to end, from issuance and lifecycle management to customer request fulfillment

Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery

Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself

Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls

Investigate the root cause of recurring issues and put corrective actions and automation in place

Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean

What we're looking for

5 to 8 years in card or payment operations within a bank or fintech

Strong command of card scheme rules, and the payment rails beneath them

Hands on experience running chargeback and dispute resolution

Familiarity with core banking and card management systems

A strong operational risk awareness and control mindset

You'll thrive here if you

You believe an operation that works quietly every time beats one that impresses when it is watched

You'd rather fix the root cause of a recurring exception than reconcile it again next month

You read a scheme rule as an operational control, not a formality

You feel a failed transaction the way the customer does