Telesales Team Lead

Description

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Team Lead, you will be responsible for leading our Telesales team in driving revenue growth through effective management of inbound and outbound sales activities. You should have a proven track record in sales leadership, exceptional strategic planning abilities, and the capability to motivate and develop a high-performing sales team.

In this role, you will:

Lead, mentor, and manage a team of Telesales professionals to achieve and exceed sales targets

Develop and implement effective sales strategies to drive revenue growth and expand the customer base

Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention

Set clear performance goals, monitor individual and team metrics, and provide regular feedback and coaching to ensure continuous improvement

Analyse market trends and competitor activities to identify new business opportunities and areas for growth

Prepare and present regular reports on sales performance, market trends, and team achievements to senior management

Requirements

Bachelor’s degree in any relevant field

Proven experience in a Telesales role, preferably within the classifieds or digital advertising industry

Excellent knowledge of English

Strong understanding of sales principles and customer service practices

Excellent communication, interpersonal, and negotiation skills

Proficiency in CRM software and Microsoft Office Suite

Knowledge of the classifieds market and user behaviour

Strong leadership and team management abilities

Ability to work in a fast-paced and target-driven environment

Ability to analyse sales data and market trends to inform strategy

Excellent communicator with superior people skills

Calm and composed, and able to handle rejection

Ability to learn about products and services and describe/explain them to prospects

Benefits

A fast paced, high performing team

Comprehensive health insurance

Life insurance

Rewards and recognitions

Learning and development opportunities