Merchant & Partnerships Engagement Officer| Jalan Besar
End-to-end Merchant and Partner Management
Provides ongoing, volume-driven operational and relationship management for merchants and partners under the organisation's merchant and partner programme. This includes account servicing of more than 200 merchants, recruitment support, pipeline tracking, governance oversight, and issue resolution.
Account Servicing and Stakeholder Coordination
Delivers consistent account servicing to merchants and partners, serves as a key liaison between external stakeholders and internal teams, and ensures operational matters are coordinated and resolved in a timely manner.
Merchant Recruitment and Retention Support
Supports the identification, assessment, and onboarding of suitable merchants, while maintaining regular engagement with existing partners to strengthen retention and ensure relationship continuity. On average, there will be a refresher of about 15% of the merchant base on a yearly basis.
Governance, Tracking and Time-sensitive Follow-through
Anchors governance and performance tracking by maintaining the merchant pipeline, monitoring the progress of leads and negotiations, and ensuring compliance with contractual terms. During peak periods such as campaigns, renewals, and engagement initiatives, the role requires close, sustained, and time-sensitive follow-through for more than 8 specially curated campaigns on a yearly basis, with about 120 promotions offered by selected merchants.
Requirements
Education
- Bachelor's degree in Business, Marketing, or a related field.
Experience
- At least 2–3 years of relevant experience in merchant/partner management, account servicing, or stakeholder coordination.
Others
- Good communication and interpersonal skills to manage relationships with merchants and stakeholders.
- Strong organisational skills with the ability to manage multiple tasks and timelines.
- Detail-oriented with good follow-through and coordination capabilities.
- Able to work in a fast-paced, operations-driven environment.
- Proficient in Microsoft Office; familiarity with CRM or tracking tools is an advantage.
- Basic data tracking and reporting skills preferred.Able to work independently and as part of a team.
Contract Duration: 1 Year
Working Arrangement:
- Mon to Thurs: 8.5 hours
- Fri: 8 hours
Location: Jalan Besar
Salary : Up to $4,500 per month
EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING