Associate Manager, Call Centre

POSITION PURPOSE

This role focuses on managing the end-to-end lead scanning and qualification function, ensuring customer needs are accurately identified, leads are categorised appropriately, and opportunities are routed to the right teams for further engagement.

The position oversees telesales operations, team capability development, process governance, and service quality to improve lead management effectiveness, customer responsiveness, and...

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

• Bachelor’s degree in Business Administration or equivalent.
• Excellent English and Vietnamese verbal and written communication skills.
• Minimum 5 year of experience managing a telesales or inside sales team (10+ members preferred).
• Experience in the education, fintech, banking, insurance, or healthcare industries is a plus.
• Strong leadership, people management,...