IT Support Specialist (English & French) - Belgium

As IT Support Specialist you will: Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate

Do first and second-line on-site support

Record & track incident, problem and request information

Participate in reconfiguration/installation of PC environment

Document operational support procedures and draft technical content for knowledge database

Participate in testing and administration of applications

Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role: Minimum of 4 years of relevant professional experience in IT Support

Fluent in both English and French both written and oral

Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills

Very good skills in all of the MS office applications and Windows 11

Very good skills with end user computers and Windows computers

Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.

Good understanding of the main mobile devices platforms and core mobile applications

Excellent communication and presentation skills and ability to work in a high-demanding environment

ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)

Knowledge of Jira, Azure and Service Now is nice to have.