Payment Operations Executive

What You Will Do

• Oversee and manage the end-to-end payment monitoring process for all client transactions to ensure accuracy and security.
• Responsible for responding to chats or reports from users or clients regarding transactions or other product issues in Brick.
• Escalate and follow up on issues with partners and internal teams to ensure quick resolution.
• Handle day-to-day payment processing operations, including assisting clients with top-up processes and addressing transaction-related concerns.
• Prepare and deliver weekly reports to monitor transaction performance and identify areas for improvement.
• Perform hourly and daily reconciliation to ensure there are no unusual transactions.
• Conduct in-depth analysis of payment transactions, identify anomalies or irregularities, and report findings immediately.
• Collaborate with cross-functional teams to troubleshoot and resolve payment-related issues.

What You Will Need

• Fresh graduate or final-year student majoring in Information Technology, Business, Finance, Accounting, Mathematics, or Economics.
• Proficiency in Microsoft Excel and experience using data visualization tools (e.g., Metabase, QuickSight) is a plus.
• Willingness to work shift schedules (8 hours per shift between 8 AM – 11 PM WIB).
• Fluent in English, both written and spoken.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication, teamwork, and organizational skills.
• Ability to work under pressure and manage multiple tasks efficiently.

What you will get (benefits)

• Monthly Salary
• Working Toolkit
• Company Well-being & Engagement (e.g. gatherings, sports clubs)
• Hybrid working arrangement
• Company Laptop
• Health Benefit (Private Insurance)

Skills: Customer Service, Bank Reconciliation, Customer Relations, Customer Satisfaction, Teamwork