Junior Customer Service Representative (Service and Maintenance)

• Resolve customer issues and complaints
• Provide a high level of communication with both Customer and Office
• Organizing shipments between business departments
• Maintain and manage all service ticket investigations and resolutions to provide solutions to customers in a timely manner
• Enter data in CRM
• Coordination of equipment returns
• Oversee schedule to maintain ongoing...

• higher educational degree or equivalent experience
• 1+ yr technical support/ customer service experience/ back office management
• language requirement: fluent English, native Vietnamese
• excellent organizational/time management skills; must be highly skilled in managing multiple issues/projects concurrently
• attention to details
• proficient computer skills
• good organizational and problem-solving skills
• ability to mediate between client and office

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