Retail Store Manager
Overview
The Store Manager is a dynamic leader responsible for driving profitability, overseeing operations, and delivering exceptional customer experiences. They manage performance, staffing, training, payroll, and building maintenance while developing strategies to meet sales goals. Through mentorship and team development, they foster strong retail skills and ensure outstanding customer service. Community involvement is integral to our culture at Aviator Nation. Store Managers are responsible for promoting a fun, exciting atmosphere by curating and hosting live music events for our community.
Key Responsibilities
Lead and manage all store staff, ensuring accountability and high performance
Set and achieve sales goals through planning and team engagement
Provide coaching, feedback, and performance evaluations for employees
Oversee hiring, training, and scheduling of staff
Manage employee issues and grievances
Ensure exceptional customer service and resolve escalated issues
Analyze sales data to develop business strategies and report KPIs
Maintain accurate inventory levels and manage stock counts
Partner with Inventory Manager and Assistant Manager to maintain store presentation
Support omni-channel sales and fulfillment processes
Ensure daily operations, restocks, and store standards are consistently met
Host monthly store events to boost sales and community presence
Participate in open houses
Attend local business organization meetings
Foster relationships with local businesses and neighbors
Seek out sponsorship for food and beverage
Skills & Requirements
People management experience is a must.
Must be able to develop, coach, and be transparent with employees while holding the team accountable to rules and conduct in a respectful and professional manner
3-5 years of experience managing in a similar role
Positive, outgoing, and encouraging attitude!
Professional appearance, must follow AVN presentation standards
Strong communication, leadership, and interpersonal skills
Attention to detail and organizational ability
Analytical and computer skills
Flexible availability, including weekends and holidays
Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
Ability to move and lift equipment and supplies of up to 30 pounds
Vision abilities include close, distance, color peripheral, and depth perception
Noise level in the work environment is moderate
This job description is not exhaustive, and you may be required to carry out other duties as requested.
Benefits
Medical, Dental, Vision
Paid Time Off (PTO)
Pet insurance
401K match
Sales and retention incentive bonuses
Employee Assistance Program (EAP)
Monthly clothing allowance
Generous employee discount
Friends and family discount
Free fitness classes at our Santa Monica RIDE studio
Generous discount on all Dreamland events, food, and beverages
Travel opportunities for national events, festivals, and store build-outs
EEO Statement
Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.