customer service representative - call centre

Your tasks

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business? flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions. If you enjoy working with the public, excel at customer service, and are looking for a permanent full-time position, we are looking for you!

• Provide superior customer service to air crew members and passengers.
• Assist customers with requested services such as; fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions, and concerns regarding Avflight?s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets & meter sheets.
• Other duties as required.

Requirements

Not an entry level position- experience required.

• Must be 18 years or older
• Must have High School diploma or GED
• Must be fluent in English
• Must have valid Driver?s license
• Must pass background check, pre-employment drug test and must be able to obtain a RAIC (an Airport Restricted Area Pass).
• Must be able to stand for long periods of time if needed.
• Must be comfortable in using Microsoft Office; Excel and Word on a daily basis.
• Must be efficient in computer skills, such as; emailing, typing, and filing documents.

Behavioral Requirements

• Must be reliable, responsible, and dependable.
• Must have the ability to multi-task and have excellent communication and organization skills.
• Must have a friendly nature and be pleasant with others on the job.

• Minimum 1-2 years in Customer Service - Required
• Minimum 1 year working in sales - Preferred
• Minimum 1 year working with MS Office - Preferred

• customer service: 1 year (preferred)
• airline/aviation: 1 year (preferred)

What we offer

Starting Salary: $20.00 per hour (will consider higher starting rate with previous Airport Customer Service experience)

Pay: $20.00 per hour

• Dental care
• Extended health care

Other

Rotating schedule requiring some flexibility and weekends if needed.

Week 1: Monday-Friday 6:00 am - 2:00 pm

*Week 2: Monday-Friday 1:30 pm - 9:30 pm *

Job Type: Full Time (40 Hours/week)

Job Types: Full-time, Permanent

Work Location: In person