Customer Service

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.

Prepare all related documents pertaining to import and export including Permit Declarations.

Liaise with Carriers / Forwarders/ Depots on bookings of vessels for import/exports, collection of containers and arrival dates of vessels, port charges, etc for imports & return of containers.

Maintain relationships with customers, shipping line, PSA & relevant parties.

Do following up customer orders from start to the end.

Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.

Solve customer problems and help resolve issues.

Preparing bills and invoices on time, before closing time.

Ensure accurate and timely data entry into the inhouse system.

Excellent multitasking skills within their work space as well as computer software programs.

Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

• Mon - Fri (8:30am to 5:30pm)
• Sat (8:30am to 12:30pm)

Working Location

14 Tuas Avenue 6, Singapore 639767