Listing Specialist
Who You Are
Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.
Customer First We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them.
Own the Outcome We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
About Alchemer
Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.
Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website ( www.Alchemer.com ).
What You Will Do
As a Listing Specialist, you will be responsible for creating, optimizing, and managing online listings to improve visibility, accuracy, and search performance across various platforms.
In addition to the technical aspects of listing optimization, this role also involves meeting with clients to review performance, gather listing information, and provide recommendations for improving their online presence.
How You Will Spend Your Days
Create, update, and maintain online listings across multiple platforms
Optimize listings using local SEO best practices, including keyword research and placement
Ensure all content is accurate, consistent, and aligned with brand guidelines
Manage a portfolio of assigned clients (book of business) and serve as a primary point of contact for listing-related needs
Monitor listing performance and identify opportunities for improvement
Perform routine audits to maintain listing quality and compliance
Track and report on listing metrics and search performance
Meet with clients regularly to review listing performance, gather updated information, and provide recommendations to improve visibility
Conduct annual business reviews with key client stakeholders, presenting performance insights, discussing results, and identifying strategic opportunities for improvement
Collaborate with internal teams to ensure listings support and retention goals are met
What You Bring to this Role
Strong written and verbal communication skills
Excellent attention to detail and organizational skills
Basic understanding of local SEO principles (training provided for the right candidate)
Comfortable working with spreadsheets and online platforms
Ability to manage multiple tasks and meet deadlines
Self-motivated with a willingness to learn
Preferred but Not Required:
Familiarity with SEO tools (Google Analytics, Google Search Console, SEMrush)
Experience managing product or business listings
Proficient with Excel
Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to participate in our Employee Participation Unit program.
Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited paid time off and eleven paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!