Store Manager

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the group spans automotive, financial services, real estate, retail, and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE, and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth, and strategic partnerships, creating long-term value for customers, communities, and partners while building a responsible legacy for future generations.

Overview of the role

The assistant store manager plays a vital role in ensuring the store’s success through effective management of sales performance, customer satisfaction, and merchandising standards. They are responsible for daily store operations, staff training, and development. Success in this role requires achieving growth and profitability while maintaining high levels of customer service and adherence to company policies.

What you will do

Drive sales and profitability

• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximise store sales and control expenses.

Operational effectiveness

• Control company assets by meeting all loss prevention measures and managing inventory, inbound and outbound stock movements, sales, returns, exchanges, and store maintenance.
• Execute and comply with all company policies and store procedures.

People development and HR

• Support recruiting, hiring, developing, and retaining high-quality associates for the store profile and succession planning.
• Lead by example, train and develop team members, and provide ongoing feedback and coaching on product knowledge, selling skills, and visual merchandising.
• Organise weekly staff meetings and daily briefings to recap store performance and communicate new company goals and strategies.

Customer experience and sales

• Prioritise excellent customer service at all times by consistently delivering the customer experience.
• Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Implement all visual merchandising standards and promotions, and ensure the overall cleanliness and organisation of the sales floor and stockroom.

Required skills to be successful

• Strong leadership and team management skills.
• Exceptional customer service orientation.
• Proficiency in business English and computer skills.
• Ability to analyse reports and use data to drive sales.

What qualifies you for the role

• High school education or equivalent preferred.
• One to two years of experience as an assistant store manager, with a proven track record of driving sales and profit results.
• Experience training and developing a team.
• Good command of business English, both written and verbal; good computer skills, including Outlook, Excel, and SAP; and detailed report analysis skills.
• Strong numeracy and literacy skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress, and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group, bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi in our region for the first time to investing in digital innovation, AI capabilities, the customer experience, and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want while helping us move retail forward.

Join us and be part of the heart of tomorrow.