Door Staff - AEG Presents Great Lakes - Masonic Temple
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
GUEST SERVICES – DOOR STAFF
SUMMARY
Door Staff will be responsible for ensuring a safe and enjoyable event for concert goers, performers, and fellow team members. This position is responsible for screening guests upon arrival, scanning tickets for entry, checking credentials for backstage and restricted areas, and general crowd control for the entirety of each show. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
PRIMARY RESPONSIBILITIES
ID checking and wrist banding patrons over 21
Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Credential checks throughout the venue including backstage and restricted areas
Monitoring external venue areas including parking lots, alleys, and smoking areas
Identifying and addressing unsafe or disorderly conduct using de-escalation tactics or other best practice methods
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Light cleaning during and after all events
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
QUALIFICATIONS
A minimum education level of: High School Diploma or its equivalency
Previous experience preferred, but not required
Reliable, punctual, and regular in attendance
Ability to work in a loud and fast paced environment
Ability to de-escalate tense situations
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Excellent interpersonal and communication skills
Positive attitude with superior customer service skills, and be team oriented
Ability to stand, walk, and climb stairs for long periods of time
Strong intrapersonal skills with an outgoing, friendly personality
Strong listening and verbal communication skills
Availability to work various hours: nights, weekends, and holidays as required.
Payscale: $14 - $17
Bonus: This position is not eligible for a bonus under the current
bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA
qualification).
PREFERENCES
Previous experience working in events and knowledge of the music industry preferred
Availability to work nights, weekends, and holidays as needed according to venue schedule.
BENEFITS
Event based positions are not eligible for benefits through AEG Presents.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.