Relationship Officer

Relationship Officer at AECOM ECOMMERCE PVT LTD

Location: United Kingdom (Remote)

Employment Type: Direct Employment

Work Arrangement: Remote

Job Summary

We are looking for a professional and client-focused Relationship Officer to build and maintain strong client relationships, understand client requirements, respond to enquiries and coordinate appropriate follow-up.

The role requires excellent communication, interpersonal and analytical skills. You will work with internal teams, maintain accurate client information and use Salesforce CRM to document interactions, manage relationship records and monitor follow-up activities.

Key Responsibilities

• Client Relationship Management: Build and maintain professional relationships through clear and effective communication.
• Understanding Client Needs: Engage with clients to understand their requirements, priorities and expectations.
• Handling Enquiries: Respond to client enquiries, provide relevant information and coordinate additional assistance when required.
• Salesforce CRM: Maintain accurate client records, communication history, interaction details and agreed next steps.
• Information Analysis: Review client information, identify patterns and emerging requirements, and share relevant findings with colleagues.
• Coordination: Work with internal teams to ensure client requests and follow-up activities are handled efficiently.
• Reporting: Maintain relationship records, reports and relevant business documentation.
• Confidentiality: Handle client information responsibly and comply with applicable data protection requirements.
• Continuous Improvement: Identify opportunities to improve client communication and relationship management processes.

Requirements

Essential:

• Strong verbal and written communication skills.
• Excellent interpersonal and listening skills.
• Good analytical and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple client interactions and follow-up activities.
• Professional approach to handling confidential information.
• Ability to work independently and collaboratively.

Preferred:

• Experience in relationship management, client servicing, customer support or account management.
• Familiarity with Salesforce CRM or similar platforms.
• Experience in financial services, banking or business services.
• Understanding of client onboarding and relationship management processes.

Right to Work in the UK

Applicants must have valid legal permission to work in the United Kingdom for the position offered. We welcome applications from candidates of all nationalities who are legally eligible to work in the UK. Holding a British or UK passport is not a requirement.

Successful candidates will undergo a Right to Work check in accordance with applicable UK Home Office requirements. Depending on their status, candidates may verify their eligibility through a Home Office share code or other accepted documentation.

Pre-Employment Background Verification

Candidates progressing to the pre-employment stage will be required to complete background and identity verification through our authorized third-party verification partners.

The process will be conducted online. Depending on the verification partner's requirements, candidates may be asked to:

• Access a secure online verification link.
• Scan a QR code or verification scanner during a scheduled Zoom video call.
• Download and use the designated mobile application.
• Provide valid identification documents for identity verification.
• Submit supporting documents to verify their residential address.
• Complete live facial verification or other identity confirmation procedures, where required.

Acceptable identification and address documents will depend on the verification partner's requirements and the candidate's circumstances. There is no requirement to hold a UK passport.

Candidates should have access to a smartphone, camera, microphone and stable internet connection to complete the process.

All documents must be submitted through the authorized verification partner's designated secure platform. Candidates will be informed about the purpose of the checks and how their personal information will be processed.

Successful completion of applicable pre-employment checks will form part of the company's recruitment and onboarding requirements.

Professional Expectations

We are looking for an organized, reliable and client-focused individual who demonstrates professionalism, integrity and responsibility. The successful candidate should be committed to maintaining accurate records, communicating effectively, respecting confidentiality and contributing positively to the company's day-to-day operations.