Customer Account Manager

Remote Position, Egypt | UK-Based Cleaning & Gardening Company

We are a London-based cleaning and grounds maintenance company seeking a reliable, highly organised individual based in Egypt to join our team remotely.

You will be responsible for managing recurring service contracts, coordinating field teams, maintaining client relationships, and overseeing customer invoicing and payment collection.

Key Responsibilities

Contract Operations

• Coordinate daily schedules for communal cleaning and grounds maintenance teams.
• Monitor field staff throughout the day using GPS records, time-stamped photographs, and our management software.
• Ensure all scheduled jobs are completed on time and to the required standards.
• Follow up on missing reports, delays, incomplete work, and operational issues.
• Coordinate new contracts, service instructions, and team allocations.

Client Communication

• Manage client enquiries by email and telephone.
• Respond professionally to service requests, complaints, and scheduling enquiries.
• Prepare and send service reports and quotations.
• Maintain accurate client and property records.

Invoicing & Client Accounts

• Prepare and send monthly contract invoices.
• Monitor incoming customer payments and allocate them correctly within our software.
• Maintain accurate records of outstanding balances.
• Send statements and payment reminders, and follow up on overdue invoices.
• Investigate invoice and payment discrepancies, escalating issues where necessary.

Requirements

• Excellent written and spoken English.
• Strong organisational skills and attention to detail.
• Previous experience in operations coordination, administration, accounts receivable, or customer service.
• Confidence using spreadsheets, email, and business management software.
• Ability to manage multiple tasks independently.
• Professional communication skills and a proactive approach to problem-solving.
• Working Hours: Full-time, aligned with UK business hours.