Sales Coordinator

Purpose: Ensure timely processing, coordination and delivery of all local-market orders, maintain invoicing completeness, support sales growth through quotations, lead generation for large group customers, and provide weekly sales analysis and presentations.

Key Responsibilities:

• Order Processing: Ensure all local-market orders are entered into the system and processed within 7–8 working days.
• Coordinating with executives on weekly JP and actuals to ensure 100% JP execution
• Delivery Coordination: Liaise with LPO Coordinator, Production and Logistics to ensure on-time delivery and resolve bottlenecks.
• Customer Communication: Maintain proactive communication with customers on order status and confirmed delivery dates; handle queries and escalations.
• Invoicing & Fulfillment: Ensure all LPOs received in a month are 100% invoiced (with all SKUs) and delivered within the same month.
• Quotations & New Product Sales: Prepare and send accurate quotations for new products; follow-up to convert opportunities.
• Lead Generation & Business Development: Identify and generate leads with big group customers, arrange and fix meetings for Sales Head/management to explore opportunities.
• Sales Analysis & Reporting: Prepare weekly sales analysis, highlight variances, trends and action items; present findings to Sales Head and CEO as required.
• Presentations: Create high-quality PowerPoint presentations for internal reviews, customer meetings and management updates.
• Process Improvement: Recommend and implement process improvements to shorten order-to-delivery and invoicing cycles.
• Record Keeping & Compliance: Maintain accurate records of orders, LPOs, deliveries and invoices; ensure compliance with internal procedures.

Key Performance Indicators (KPIs):

• % of orders processed within 7–8 working days (target: 95%+)
• % of monthly LPOs invoiced and delivered within the same month (target: 100%)
• On-time delivery rate
• Invoice accuracy rate
• Number of qualified leads/meetings arranged with target accounts per month
• Weekly report timeliness and quality
• Bachelor’s degree in Business, Commerce, Sales, or related field.
• 2–5 years’ experience in sales operations, order management, customer coordination or similar role; FMCG, manufacturing or distribution experience preferred.
• Proven experience coordinating across production, logistics and sales teams.

Skills & Competencies:

• Strong communication and customer-service skills.
• Excellent organizational skills and attention to detail.
• Proficiency in order management/ERP systems and MS Office (Advanced Excel and PowerPoint). AI Tools knowhow
• Analytical skills for sales reporting and trend analysis.
• Ability to prioritize, work under pressure and meet deadlines.
• Team player with ability to coordinate cross-functional stakeholders.

Work Conditions:

• Office-based with occasional visits to production/logistics sites or customer locations as needed.
• May require flexible hours to accommodate customer/management meetings.