Retail Operations Manager

Responsibilities:

Own end-to-end retail/operations performance, including fulfillment, inventory, vendor coordination, and service delivery. Design and implement SOPs across operational workflows to improve speed, accuracy, and consistency. Build out operational systems and tools (inventory management, order tracking, reporting) from scratch where none exist. Monitor key operational metrics (fulfillment time, error rates, cost-to-serve, stock accuracy) and drive continuous improvement. Manage relationships with vendors, suppliers, and third-party logistics or fulfillment partners. Identify operational bottlenecks and proactively resolve them before they impact the customer experience. Train and lead an operations team as the business scales. Partner with finance and customer service teams to align operations with broader business goals.

Requirements:

5-8 years of experience in retail operations, e-commerce operations, or supply chain/logistics management. Bachelor's degree in Business, Supply Chain, Operations, or related field. Demonstrated experience building or significantly improving operational processes and SOPs. Strong project management skills with the ability to juggle multiple operational workstreams at once. Comfortable working with operational data and systems to drive decisions.

What we are looking for (Mindset):

Genuine ownership mindset - you treat the function as if it were your own business, not a set of assigned tasks. Builder mentality - comfortable creating structure, SOPs, and process from a blank page rather than inheriting a mature playbook. Proven ability to work independently with minimal oversight and make sound judgment calls in ambiguous situations. Startup or high-growth company experience strongly preferred - comfortable with fast pace, limited resources, and shifting priorities.