Customer Care Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.

Responsibilities

Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.

Escalate unresolved or complex issues to the relevant department and follow up until closure.

Maintain detailed and accurate records of customer interactions, transactions and complaints.

Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.

Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.

Requirements

Education: Bachelor’s degree in business administration or relative field.

Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.

Availability: Ability to work on a shift rotation.

Experience: Minimum of 1 year experience in customer service or a related field.