F&B Supervisor (Dessert Cafe)

Location: Fluffy Fluffy Pakuwon City Mall – Surabaya

Job Description:

• Supervise the daily operations of the outlet to ensure smooth, efficient, and high-quality service.
• Lead, train, motivate, and evaluate outlet team members to achieve operational and sales targets.
• Ensure all food, beverages, and desserts are prepared and served according to company SOPs, recipes, and quality standards.
• Monitor customer service standards and handle customer feedback or complaints professionally.
• Ensure cleanliness, hygiene, sanitation, and food safety standards are consistently maintained throughout the outlet.
• Manage inventory, stock levels, ordering, and stock opname while minimizing food waste and operational losses.
• Monitor staff attendance, work schedules, and overall team performance.
• Ensure accurate cash handling, daily sales reconciliation, and operational reporting.
• Assist in recruitment, onboarding, and training of new employees.
• Coordinate with Head Office regarding operational, inventory, maintenance, and staffing matters.
• Ensure compliance with company policies, SOPs, and operational standards.
• Drive sales performance by achieving outlet targets and identifying opportunities to improve revenue.

Requirements

• Minimum 2–3 years of experience as an Outlet Supervisor, Restaurant Supervisor, Café Supervisor, or similar leadership role in the F&B industry.
• Strong leadership, communication, coaching, and problem-solving skills.
• Good understanding of restaurant/café operations, inventory management, and food cost control.
• Able to work under pressure in a fast-paced environment.
• Detail-oriented, responsible, disciplined, and customer-focused.
• Proficient in Microsoft Office (Excel, Word).
• Willing to work on weekends, public holidays, and rotating shifts.
• Proficient in Bahasa Indonesia; basic English communication is an advantage.

Preferred Qualifications (Plus Points)

• Familiar with ESB POS System (Point of Sale), including sales transactions, inventory management, and reporting.
• Experience in sales target achievement and team performance management.
• Experience handling outlet opening, closing, and audit processes.

Skills: Teamwork, Leadership, Restaurant Management, Customer Service, Stock Control