Call Centre Officer (3 months contract)

Job Responsibilities: Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry

Identify and escalate any carpark issue.

Provide information to customers for any carparks enquiries like pricing, availability etc

Research, identify and resolve customer complaints by understanding the root of the problem

Monitoring of carpark entrance / exit condition via CCTV cameras

Ad hoc duties assigned by superior and managers

Job Requirements: Must be able to perform 12 hours shift duties

Basic computer knowledge

Able to multi-tasks and work in an intense environment